New: Base Plan Classification
If your customers require a base plan before they can purchase additional plans or add-ons, this keeps your metrics aligned with how your product actually works.
Until now, Baremetrics applied a deterministic rule to select one subscription to represent lifecycle events (like churn) when multiple subscriptions were added or removed at the same time.
That created problems for products where:
- A base plan is required
- Add-ons can’t exist on their own
Because of that, Baremetrics could:
- Count add-ons as new customers
- Attribute churn to add-ons instead of the main product
What’s new
You can now mark a plan as a Base Plan. When a Base Plan is present, Baremetrics will treat it as the foundation of the customer relationship:
- Starting a Base Plan → New Customer
- Adding add-ons → Expansion
- Removing add-ons → Contraction
- Cancelling the Base Plan → Churn
If multiple plans are changed at the same time:
- The Base Plan determines the lifecycle event
- Add-ons are treated as supporting revenue changes
Why this matters
Your metrics now reflect how your product actually works.
Before
- Add-ons could trigger “new customer” events
- Churn could be attributed to something like “Extra Seats”
- Core product churn was underreported
After
- Only Base Plans define when a customer starts or leaves
- Add-ons no longer distort lifecycle metrics
- Plan-level reporting becomes accurate and intuitive
Where to find it
Head to your Plan Management and mark your required plan as the Base Plan.
Learn more in our help docs and, as always, feel free to reach out if anything comes up.
Learn more in our help docs and, as always, feel free to reach out if anything comes up.
about 3 hours ago