When customer uninstalls your app, they are asked to provide a Relationship Uninstalled Reason. We have added these reasons to each customer's profile:
This field is also added as a column on the Customer's List export:
New graphs mean better insights! 🎉This update allows for easier visual understanding of how Recover is working for you in a given month over the past year.
Red is going to show the failed charges inside of a month, while blue will show what you've Recovered inside of a month:
Rest assured, Baremetrics is not vulnerable to CVE-2021-44228 the log4 remote code execution vulnerability. If you have additional question, please reach out to our team. You and your data are in safe hands.
You asked, we listened. Now when segmenting your customers, you can search by plan using "contains"! 🎉 No more needing to click through each individual plan. Saving you energy, one click at a time.
You can now shave $50 off your next bill each time a friend you refer signs up as a paid customer. Oh, and your friend will also get $50 off their first month. Win-win!
Go here to grab your link and start sharing: Baremetrics Referrals
As part of the Custom Dashboard views, you can now create widgets for specific segments!
Just edit or create a new dashboard view and you'll see a "Segment" option to choose one of your pre-built segments, giving you faster access to the segments that impact your business.
We've overhauled the plan area at the bottom of each metric page!
Previously there were two "widgets": A listing of plans and a pie chart of how those plans made up each metric.
The pie chart wasn't terribly useful due to the fact that most people have far more plans than can reasonably fit in a pie chart, so we combined that % into the plan listing itself!
This also sets the stage for some near-future improvements to Segmentation!
You can now share your custom dashboards with team members.
By sharing these dashboards, your team can view them, but they cannot edit them.
Custom Dashboards allow you to choose from 50+ metrics and data points to create exactly the views you need for different areas and roles in your business.
Now you can share those views across your team!
Messaging is core function of SaaS companies and, more often than not, those messages are sent based on where a customer is in their lifecycle with your product (trials, signups, upgrades, cancellations, etc) plus specific customer attributes (company size, plan, MRR, LTV, location, etc).
No other messaging tool has all of that data without importing it from multiple sources and keeping it synced indefinitely...until now.
With Baremetrics Messaging, using only a connection to your payment processor, you can create sophisticated and powerful messaging campaigns to onboard, engage and retain customers!
Get started with it today: https://app.baremetrics.com/messaging
Some highlights of the tool...
We wanted to get back to a lightweight tool that does just what you need and for a price that won’t make you cringe every month when you look at your bill.
We have rolled out support for Cancellation Insights in our API.
You can now manage your cancellation reasons via the API, including creating, updating, and deleting them! There is also support for the creation and updating of cancellation events, which allows you to backfill any data you already have on cancellations.
API support allows you to integrate your existing cancellation flow while gaining the deep insights only available through Cancellation Insights!
