We know that some customers require a personal touch when it comes to retention and feedback. That’s why we’ve introduced a new feature that lets you exclude specific customers from:

✅ Recovery Emails – Prevent automated recovery messages for customers you want to personally follow up with.

✅ Cancellation Insights Emails – Keep certain customers from receiving automated cancellation surveys, so you can gather feedback in your own way.

This update ensures that you can personally handle outreach for high-priority accounts while still benefiting from automation for others.

To use this feature, go to a customer’s profile, click Actions, and select the exclusion options that fit your approach.

Let us know how this helps your workflow! 🚀