NEW METRIC: Net Revenue Retention

So many of you have been asking for it and we've finally released it! 

Net Revenue Retention (NRR) is a metric used to measure the growth or contraction of revenue from existing customers over a specific time frame. It gives insights into how well a company is retaining and expanding its revenue from its existing customer base. Net Revenue Retention considers the impact of both customer churn and upsells/expansions within a specific period. A value greater than 100% indicates revenue growth from existing customers, while a value less than 100% suggests contraction. Here is how it’s calculated:
NRR = 100% − ((Churned MRR - Expansion MRR) ÷ Starting MRR 30 days ago x 100)

Stay tuned for more releases!



Other Revenue Customer View

I've got some exciting news for you. We've listened to your feedback and added a new customer view to Other Revenue right here!


What is Other Revenue, you ask? Well, it's all about those one-off charges and payments that aren't associated with a subscription. We've now organized it by customer and payment, so you can easily track and manage those transactions. The best part is that this is just the beginning - you can expect to see an expansion of support for one-time charges and usage billing shortly. This development will provide customers with even more flexibility and options when it comes to managing their charges! 👀

Baremetrics IOS Mobile App is here!

We've just released our free iOS Mobile App🎉 

This means you can:

  • See all Baremetrics events, customers, and their details.
  • Dashboards on the move for investor presentations, elevator pitches, and more
  • Track every new trial, new subscription, and upgrade wherever you go

It's not perfect! We are open to feedback and happy to talk about any bugs you may come across as we continue to build it out.

App Store

Retention Cohort Tables have a new home!

Have you ever wondered, "Where can I find those cohort tables?" Perhaps you didn't even know they existed! Our Retention Cohort Tables were previously tucked away within the User Churn and Revenue Churn Metrics, but now they have their own dedicated space! No need to worry; if you're accustomed to searching for them in their old spot, they're still available there too. Having both Retention Cohort Tables in one place will also allow you to easily compare the two. Interested in understanding how to use and interpret this data? Check out this article.


Recover 30 Days Renewal Template is HERE!

You asked, and we delivered! We now have an additional Annual Subscription renewal email template available in Recover. Toggle this email “ON” to send renewal emails to all your annual subscriptions 30 days prior to their renewal date. Having these emails turned on for your customers is good practice went it comes to communications and can help prevent churn!


Custom Dashboards are moving!✨

We are pleased to announce that Custom Dashboards can now be easily accessed on the right-hand side, next to the date selector:

This change was made in response to your feedback and we are confident this will allow you to navigate between segmented data more quickly and efficiently.

Manual Subscriptions - Edit Plan Names

We have added an improvement that allows you to edit plan names with manual subscriptions!

Manual subscriptions are a helpful tool for keeping track of your customers whom you manage outside of your payment provider. However, keeping track of your plans' names when using manual subscriptions could be difficult, as they could not be changed once added.

Now, you can easily edit plan names anytime with manual subscriptions so that your pricing structure is always up-to-date. To edit a plan name, go to the Plans tab in Baremetrics and click the Edit icon next to the plan you would like to change. Then, enter the new plan name in the box and click Save. It is that easy!

If you have any questions or feedback about this update, please do not hesitate to reach out to our support team.

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