Update your company logo

Previously we automatically pulled your company logo for use in the dashboard but many times it’d be incorrect or outdated. No more!

You can now manually set your company logo to whatever you’d like…even another company’s logo! 😉

Head over to your Company Details settings to update your logo.

Weekly Change Log: Jan 15, 2020

We’ve got a slew of updates from the past couple of weeks!

  • New Canceled Trials metric
  • Manual Subscriptions are now much easier to manage and include new options for discounts, quantities and date changes
  • New sidebar navigation that should make moving between metrics much faster
  • Chargebee now supports add-ons with billing intervals that are different from plan intervals
  • Intercom app that lets you view Baremetrics data in Intercom and also syncs Intercom data back to Baremetrics as segment attributes

Goals + Tabular Data in Custom Dashboards

Last month we launched Custom Dashboards, allowing you to create multiple dashboard views with the exact data points you want.

Today, we’ve added two new data types to this!

Goals: You can now view your goals as their own widget right on the dashboard, helping you stay focused on what matters.

Tables: View lists of plans and/or customers related to over a dozen different metrics, giving you quick access to the customers and the plans that affect those metrics.

Custom Dashboards

We’ve launched a major overhaul to the main dashboard! There are two big changes as part of this.

First, all of the graphs are now interactive. No more guessing what a given point on a line is. You can now hover over it and see!

Second (and arguably much more important), you can now build customer views of exactly what you want!

Today we’ve launched with over 40 different metrics and data points you can pull from, along with drag/drop support so you can place what you want, where you want it.

You can even create multiple views to easily and instantly swap between different sets of data!

The ultimate goal is to give you full control over exactly what you want to see so you can get the insights you need, faster.

Recover 3.0

We’ve just launched a major update to Recover!

Baremetrics Recover 3.0 provides a combination of tools to help you combat failed payments with customizable email campaigns, in-app reminders and paywalls, credit card capture forms, and in-depth analytics to track everything along the way.

On average, Recover pays for itself 38x over. Every. Single. Month. In fact, if Recover doesn’t cover the entire cost of your Baremetrics account every month, we’ll give you the next month free. How’s that for a guarantee?

Weekly Change Log: May 28, 2019

  • Recover pricing is now based solely on the MRR from customers that Recover applies to
  • Fixed an issue with Recurly that prevented some coupons from showing
  • Recurly ACH customers are no longer mistakenly sent Recover emails
  • Dozens of smaller bug fixes and tweaks

Cancellation Insights 2.0

We’ve just rolled out a major update to Cancellation Insights!

The biggest addition is automatically collecting cancellation reasons via email, meaning you don’t have to install anything at all. You can get up and running with the flip of a switch!

Here’s the full rundown of everything in this update:

  • Zero-setup email surveys. Start collecting cancellation reasons automatically via email without any code or any setup!
  • Trial cancellation feedback. Curious why trials cancel? Collect feedback from them as well!
  • Randomize cancellation reason order (to improve data quality)
  • Customize follow-up email send times in minutes or hours
  • Reason comments now show in customer profiles
  • Form setup now defaults to using customer ID instead of subscription ID, making in-app forms much easier to set up
  • Form setup allows for email as the customer ID, again, making in-app forms much easier to set up

This update is also live on Product Hunt!

Weekly Change Log: May 13, 2019

  • Chargebee integration now has Trial Insights support and we added support for many more complex billing scenarios
  • If you sent us a canceled event via our API which occurred prior to an updated event you already sent us, we would not cancel the subscription. That’s been fixed.
  • Added support for Stripe’s Usage Transformation
  • The Cancellation Insights widget can now take just a customer_oid instead of having to pass us a subscription ID.
  • With Recover, if we attempt to pay the latest invoice and their card is declined, we will return an error to the user and continue blocking their account.
    You can now pass multiple BCC email addresses to both Recover and Cancellation Insights, separated by a comma.
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