New: Exclude Customers from Recover
New
Recover
Why it matters
Not every failed payment should trigger dunning. VIPs, internal accounts, or enterprise customers on manual billing often need a different touch. Now you can make sure Recover only emails the right customers.
Not every failed payment should trigger dunning. VIPs, internal accounts, or enterprise customers on manual billing often need a different touch. Now you can make sure Recover only emails the right customers.
How it works
- Create segments directly inside Recover settings
- Use any customer attributes you already use for segmentation
- If a customer matches any of those segments → they won’t receive Recover emails
Smart behavior (so you don’t have to think about it)
- If a customer becomes excluded mid-sequence, we stop future emails
- If they leave the segment, they can resume eligibility
- We check exclusions before sending, so no accidental emails go out
Bonus
Preview which customers are currently excluded so you can sanity check before anything goes out.
Preview which customers are currently excluded so you can sanity check before anything goes out.
6 months ago