Previously plan breakouts of churn included folks who moved to a different plan. Now only users who cancel or downgrade are included.

More insights 😍! You can now see which coupon is applied to customers on the New, Reactivated, Upgraded and Downgrade pages. Curious about how we come up with plan specific churn rates? On the revenue and user churn pages, hover over any of the churn rates to see the math that goes into it.

Refunds were showing on the day of the initial charge and not the day of the actual refund as they should be. This has been fixercized™.

Added some checks to make sure free customers never show up in the New Customers metric. Also the live stream will no longer show free trial signups–only paid sign ups.

When you add an additional subscription to an existing customer this is now included in the New Subscriptions metric alongside. Those of you who don’t use multiple subscriptions can carry on waiting for season 2 of Stranger Things.

If you’ve used the Revenue Breakout feature before, you know how handy it is for understanding what makes up a given days change. We’ve now extended that feature to Churn! Hover over any point on the Revenue & User Churn graphs and click View Details to see what events make up your churn!

We’ve rolled out a new data setting so you can customize how delinquent customers are handled in regards to MRR and Churn. By default, all delinquent customers will be treated as cancelled after 1 month.

We have a brand new Help Center that’s more helpful than ever before! Come learn something new at baremetrics.help!

You can now add {Customer.ID} or {Customer.Email} to your billing URL in Dunning

Coupon events (adding, updating, removing) are now shown in the event stream of customer profiles.