Goals

Use the newly launched Goals feature to help you and your team do things like make progress towards monthly and annual MRR goals, hit team-specific sales targets, work on reducing churn and more! Read more about it.

User Churn

Plan listing now shows how long it takes the average customer to churn. We also now show a listing of the customers who contributed to your churn rate.

Lifetime Value.

LTV for non-montly plans now uses the appropriate amount of ARPU in the calculation. The previous bug was causing LTV on non-monthly plans to be too low. Now: moar money!

Customers

Customers who are moved to an unpaid state in Stripe, as well as customers who’ve been given a 100% off coupon are removed from your active customer count.

Cancellations

We added a plan breakout table to the Cancellations metric. Now you can see which plans are the source of a given months cancellations. Which is both sad and helpful. But definitely sad. Nobody likes cancellations.

Customer Listings & Plan Tables

Plan breakout tables on the metrics were occasionally having some items fall through the cracks (preventing them from adding up to the same amount as the primary number). Said cracks have been de-cracked and the plan breakouts should match up. Those same cracks were also meant some customers went missing from the “Recent” listing on each metric. We’ve found those customers and promptly put them back in their place.

Metric Calculations

Added ability to support customers who like to make retroactive changes to their customer’s subscriptions. Added more stringent checking of plan breakouts and their totals. Combined single unicorn tear with some hemlock to protect against strange uses of Stripe.

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