We've updated our Apple integration to ensure that your subscription states are accurately recorded, even when upgrades and refunds occur simultaneously. Now, if an upgraded subscription and a refunded one share the same timestamp, we'll prioritize the upgraded subscription to prevent it from being mistakenly canceled.
This change addresses issues where refunds incorrectly cancelled upgraded subscriptions, providing our users a more reliable subscription state history.
We've improved how customer names are handled in Recover emails and Cancellation Insights to ensure more accurate and reliable communications. When retrieving a customer's first name, we prioritize the name stored directly in the customer profile. If the name isn't available, it will default to a friendly 'there' instead of relying on potentially inaccurate data from Clearbit.
This update helps prevent errors and ensures that your emails always address customers correctly, enhancing the professionalism and effectiveness of your communications.
We've updated how we manage subscription states to ensure more accurate assessments. Subscriptions that start and cancel on the same day will now be correctly categorized.
This change helps us distinguish between new, existing, and returning subscriptions, primarily when multiple active states exist. These improvements align with Baremetrics' daily granularity, providing more reliable insights into your subscriptions.
We have enhanced our metrics calculation to accurately determine the MRR Growth rate for subscription plans shorter than 30 days. This update ensures precise growth tracking for all subscription durations.
Additionally, we have updated our internal tests to validate these changes, ensuring consistent and reliable metrics data across all subscription periods.
We've refined how we handle subscriptions that use the 'send_invoice' collection method. This update ensures subscriptions reflect accurate information, even when the due date exceeds the current billing period.
This adjustment helps maintain the integrity of subscription data, particularly for annual subscriptions and similar cases. As a result, you'll have a more precise view of your customer subscriptions and their statuses.
No more app-refreshing madness! Our iOS app now allows you to add Baremetrics widgets to your home screen, lock screen, or today view.
To add a widget, you'll need to update to version 1.0.3!
Available on all iOS devices, including iPhones and iPads. Here’s a sneak peek of how some widgets look:
Up next? We're working on bringing your subscription metrics right to your wrist with upcoming WatchOS support. ⌚
If you have enabled Adaptive Pricing within Stripe, you will be pleased to know that we have upgraded our platform to show your customer's charges in their paid-in currency on their profile. This will help you monitor your customer's activity with greater ease and efficiency. Additionally, the metrics will be reported in your account currency, giving you a clearer view of your financials.
To check out your settings, please visit the data settings page here. We are constantly working to improve our features based on the feedback we receive from you. So, please don't hesitate to let us know your thoughts!
If you create offers within Chargebee (Product Catalog 2.0), sometimes Chargebee will send the plan interval incorrectly.
IE: If you offer an annual plan without a trial, with an introductory offer with a 50% discount. Chargebee presents the plan with a 12-month trial and daily billing. To address this issue, we have introduced a plan "lock" functionality that allows you to lock the previous interval. This will enable our system to accurately track and calculate your subscription charges, making sure that metrics are correct and reliable. Currently, this is a manual process that you will need to request from our Success team. In the future, however, this will be editable in your plan settings👀. If you encounter this issue, please reach out to success@baremetrics.com to request the plan "lock" functionality and to help get started.
