You can now track Usage Revenue directly in Baremetrics. Usage Revenue helps you measure income from usage-based or metered charges, giving you clearer insight into hybrid pricing models.
Currently available for Stripe integrations (using "usage_type": "metered").
➡️ Check it out under Metrics → Usage Revenue in your dashboard.
You can now access four new attributes that show a customer’s current value if they’re active or their last known value if they’ve canceled. This gives you the full story, even after someone leaves.
| Attribute | What it shows |
|---|---|
| Last Known MRR | The customer’s current MRR if active or their final MRR before canceling |
| Last Known Plan | The name of the customer’s current or most recent plan |
| Last Known Plan Months | The billing interval of their plan, such as monthly or annual |
| Last Known Stripe Products | The Stripe product or products tied to their current or most recent subscription |
These fields help you build better segments, measure revenue impact, and get clearer insight into churn and retention.
You’ll find them on the Customers page, under filters, to create segments:
Need help getting started? Learn more about filtering customers in Baremetrics.
Ever wish you could zoom out and see the big picture? Now you can. Our metrics graphs just got a shiny new quarterly view!
Toggle to "Quarterly" in the interval dropdown and watch your data shift into 3-month snapshots - perfect for spotting seasonal trends, planning ahead, or just feeling smug about that Q2 growth curve. 📈
Give it a try next time you want to think big!
Starting in June 2025, we’re rolling out three new Recover metrics to give you a clearer view of your payment recovery efforts:
Previously, recovery rates were based on all failed charges, even if we didn’t attempt to recover them. That included one-time charges and first-time failures, which payment providers often cancel immediately.
With these new metrics, we’re now focusing only on charges we actually tried to recover. That means your recovery rate reflects what Baremetrics helped recover from real recovery efforts, making it much more accurate and actionable.
We’ve fixed an issue where User Churn was sometimes double-counting customers with multiple subscriptions when looking at segmented data. Now, each customer is only counted once, giving you a more accurate view of churn by plan, location, or any other segment.
This update has been fully tested, so your churn numbers should now be cleaner and more reliable. Take a look in your dashboard and let us know if you have any questions!
We just launched a new page that lets you request data exports from right within your account settings. Whether you're deep-diving into reports or want a copy for safekeeping, you’ve now got complete control. No back-and-forths. No extra steps. Just click and go.
Hit the export button, and we’ll bundle your data into a CSV zip file and send it straight to your inbox. 📬✨
- See each customer's monthly paid MRR since their subscription began
- Great for investor reports and due diligence
- Spot long-term trends in customer value
- Request up to 6 times per day
- Get a detailed view of customer retention over time
- Filter by segments and choose specific timeframes (even all-time!)
- Perfect for understanding churn and loyalty patterns
- Customize before exporting by applying segments from your account.
- Snapshot of all active subscriptions on a specific date
- Includes plan info and MRR details
- Ideal for monthly reports and internal reviews
- Pick a date and export—up to 6 times per day.
We heard your feedback and made trial insights even better!
What's new: You can now compare your new, converted, and canceled trials by plan. 💡
Click on New Trials, Converted Trials, or Canceled Trials in the top right.
Click on the Compare Plans button.
Select the plans you'd like to compare from the drop-down menus on the graph.
We’re not allowing this option on conversion rate just yet, as we're validating additional options for trial conversion calculations—but stay tuned!
We know that some customers require a personal touch when it comes to retention and feedback. That’s why we’ve introduced a new feature that lets you exclude specific customers from:
✅ Recovery Emails – Prevent automated recovery messages for customers you want to personally follow up with.
✅ Cancellation Insights Emails – Keep certain customers from receiving automated cancellation surveys, so you can gather feedback in your own way.
This update ensures that you can personally handle outreach for high-priority accounts while still benefiting from automation for others.
To use this feature, go to a customer’s profile, click Actions, and select the exclusion options that fit your approach.
Let us know how this helps your workflow! 🚀
We’ve shipped an improvement to our Stripe integration that improves currency conversions in Other Revenue. Previously, amounts and discounts weren’t always correctly converted to your account's currency, which could lead to inaccurate data. Now, one-time invoice charges from Stripe will be processed in your account’s selected currency.
This update ensures greater accuracy in your records when collecting one-time charges in multiple currencies—so your revenue and discounts are always reflected in your business's currency.
We’ve rolled out a new setting for you to choose when you want customers to be considered canceled for our Recurly integration! Now, if you cancel your customer's subscriptions at the term's end, you can opt in to let subscriptions stay active until the end of their billing period instead of canceling immediately. This means your customers will contribute to MRR and be active until their terms end—making things much smoother if you have a majority of annual subscriptions.
To enable this setting, you'll need to ask in chat!
