We’ve just rolled out a major update to Cancellation Insights!
The biggest addition is automatically collecting cancellation reasons via email, meaning you don’t have to install anything at all. You can get up and running with the flip of a switch!
Here’s the full rundown of everything in this update:
- Zero-setup email surveys. Start collecting cancellation reasons automatically via email without any code or any setup!
- Trial cancellation feedback. Curious why trials cancel? Collect feedback from them as well!
- Randomize cancellation reason order (to improve data quality)
- Customize follow-up email send times in minutes or hours
- Reason comments now show in customer profiles
- Form setup now defaults to using customer ID instead of subscription ID, making in-app forms much easier to set up
- Form setup allows for email as the customer ID, again, making in-app forms much easier to set up
This update is also live on Product Hunt!