New Export: Breakdown Details Report
- Event type (trial, expansion, cancellation, etc.)
- Customer ID and name
- Previous and current plan
- Customer MRR and MRR change
- ARR impact
- Coupon changes (previous and current)
The latest updates and product improvements.
You can now access four new attributes that show a customer’s current value if they’re active or their last known value if they’ve canceled. This gives you the full story, even after someone leaves.
These fields help you build better segments, measure revenue impact, and get clearer insight into churn and retention.
You’ll find them on the Customers page, under filters, to create segments:
Need help getting started? Learn more about filtering customers in Baremetrics.
Understanding why customers cancel is just as important as knowing when they do.
You can now see customer-selected cancellation reasons from Stripe directly in Baremetrics! If you're using Stripe’s self-serve billing page, we’ll automatically pull in:
too_expensive, unused, switched_service, and more)cancellation_requested)This information is available as customer attributes and can be used for:
You can also view these details right on the customer profile. ✨
Ready to start digging into cancellation feedback? Head to the Customers tab and start exploring.