You can new view the customers of any segment on a map using our new feature titled, surprisingly, “Map View”!
The map will live-update as you add filters and hone in on the exact customer segments you’re most interested in.
Get started with Map View by toggling the map at the top right of the customer listing.
We’ve had the Benchmarks feature for quite a while, but it’s always existed in a separate, disconnected area.
No more!
You can now view benchmarks for a number of metrics directly in your graphs by pressing the, you guessed it, “Benchmarks” button on the top of each graph!
There are now in-graph benchmarks for the following metrics:
When you send a Recover email, we now show send, open and clickthrough events on individual customer profiles!
This helps you see a more complete picture of a given customer and how they’re interacting with your company.
We’ve pushed a number of additions to the Baremetrics API!
Trials — Add trialing customers so you can track things like trial conversion rates, trial length and more!
Refunds — Account for refunds you issue to your customers.
Fees — Track fees associated with one-off charges.
We’ve always had support for these from your payment processor (Stripe, Braintree, Recurly, etc) but now we fully support them for the payment data you send us directly via our API.
We’ve added a new MRR Growth Rate metric so you can view your growth rate historically and see how it trends over time.
This metric uses a rolling monthly window, so each day’s rate is looking at the past ~30 days growth.
We’ve rolled out a new Converted Trials metric for Trial Insights!
Now you can quantitatively see how many trials have converted in a given time frame, along with how that trends over time.
Recently Stripe rolled out a major update to their Billing product, which includes “tiered” billing.
Baremetrics now supports this use case across all our metrics.
Merge external data with your SaaS metrics for deeper insights.
Is the work of the sales rep driving growth? Do customers who contact support frequently have higher churn? What is the LTV of customers who have a high NPS score?
With Augmentation, you can connect an infinite number of dots to find important correlations with your data!
To get started, head to your Customers page and use one of the options under “Bring in external data”!
We’ve just rolled out a new metric: Net Revenue Churn!
Net Revenue Churn is the measure of lost revenue from cancellations and downgrades after factoring in new revenue from existing customers (i.e. upgrades / expansion). It shows revenue churn minus expansion.
It’s possible to end up with a net negative revenue churn rate. This happens when the expansion MRR for the month exceeds the churn MRR (including cancellations and downgrades).
(Churned MRR - Expansion MRR) ÷ Starting MRR 30 days ago x 100
We’ve just rolled out a new Breakdown module for the Control Center!
In the top right, you’ll see an overview of revenue activity for a specified timeframe, giving you quick access to revenue and customer movement!
We’ve also redesigned the Live Stream to be more concise and easier to scan, giving you faster access to more information.
