Baremetrics Updates

Revenue Pulse is a new intelligence layer for Baremetrics. Where your main dashboard shows you the metrics, Revenue Pulse watches them for you and surfaces what actually deserves your attention today — revenue about to walk out the door, discounts that stopped paying for themselves, customers drifting toward churn, and the occasional piece of good news too.

It's made up of four new dashboards:

• Daily Briefing — your editorial front page. What should you look at today?
• Customer Health Score — every customer scored 0–100 from clear, explainable factors.
• Revenue at Risk — forward-looking exposure: how much MRR could be lost soon, and through which channels.
• Discount Impact — what your coupons are actually costing you, which cohorts are absorbing them, and whether they're buying loyalty or just delaying churn.

This is an early beta, and here's what you need to know:

• You must be on our newest Stripe integration to be eligible.
• Access is invite-only for now — you'll need to request to join.
• We're actively looking for feedback during this period and would love to hear your team's thoughts as you use it.

To request access, email success@baremetrics.com — approved accounts get 2 months of Revenue Pulse access to try it out.

Keep more customers at the moment they're about to leave.

You can now configure retention offers that appear directly in your cancellation widget — so when a customer is on their way out, you have one last chance to change their mind!
When a customer reaches your cancellation flow, they'll see a tailored offer based on their reason for leaving. If they accept, the discount is automatically applied to their Stripe subscription — no manual work required.

To get started, this feature is currently behind a feature flag. Contact us via Intercom or at support@baremetrics.com to have it enabled on your account. Don't have Cancellation Insights yet? Request access to start a free two‑week trial.

Retention Offers are included with Cancellation Insights at no extra cost.

Prerequisites:

• An active Stripe connection in Baremetrics
• The latest version of the Baremetrics Stripe app installed, with permissions accepted — required for coupon creation and subscription updates. Install or update via the Stripe App Marketplace.

What you can configure:

• Offers scoped to specific cancellation reasons
• Custom headline and message text shown in the widget
• Whether repeat customers can see an offer they've previously accepted

A few things to note:

• Discounts created through the configuration page cannot currently be deleted — if you need one removed, contact support and we’ll help.
• If a discount is in use, make sure the corresponding coupon in Stripe is not deleted, as this may cause automatic application to fail.
• More offer types are coming soon, including subscription pauses and trial extensions.

Full setup documentation can be found here.

To enable the feature or start your Cancellation Insights trial, reach out via in-app chat or at support@baremetrics.com.

Know exactly who needs your attention, right now. Under Customers → Customer Insights you'll find four lists built to answer the question you're always asking: who's in this situation today?

🚫 Non-Paying — Customers with an active subscription who aren't generating revenue. Filter by free plan, 100%-off coupon, or see them all in one view. Great for identifying trial conversion opportunities or cleaning up comp accounts.

🔄 Renewing — Customers billing again soon. Monthly customers within 7 days, annual within 45. See days until renewal and next charge amount — perfect for proactive outreach before a big renewal hits.

🌍 Geo — A breakdown of your customers by location, viewable by customer count or MRR. Finally know where in the world your revenue is coming from.

A few things worth knowing:

• Lists refresh once daily, not in real time
• Each list shows up to 250 customers — tab counts always reflect true totals
• Need the full list? CSV export is available and arrives by email
• Integration support varies by list — check the help doc for details