Baremetrics Updates

Keep more customers at the moment they're about to leave.

You can now configure retention offers that appear directly in your cancellation widget — so when a customer is on their way out, you have one last chance to change their mind!
When a customer reaches your cancellation flow, they'll see a tailored offer based on their reason for leaving. If they accept, the discount is automatically applied to their Stripe subscription — no manual work required.

To get started, this feature is currently behind a feature flag. Contact us via Intercom or at support@baremetrics.com to have it enabled on your account. Don't have Cancellation Insights yet? Request access to start a free two‑week trial.

Retention Offers are included with Cancellation Insights at no extra cost.

Prerequisites:

• An active Stripe connection in Baremetrics
• The latest version of the Baremetrics Stripe app installed, with permissions accepted — required for coupon creation and subscription updates. Install or update via the Stripe App Marketplace.

What you can configure:

• Offers scoped to specific cancellation reasons
• Custom headline and message text shown in the widget
• Whether repeat customers can see an offer they've previously accepted

A few things to note:

• Discounts created through the configuration page cannot currently be deleted — if you need one removed, contact support and we’ll help.
• If a discount is in use, make sure the corresponding coupon in Stripe is not deleted, as this may cause automatic application to fail.
• More offer types are coming soon, including subscription pauses and trial extensions.

Full setup documentation can be found here.

To enable the feature or start your Cancellation Insights trial, reach out via in-app chat or at support@baremetrics.com.

Know exactly who needs your attention, right now. Under Customers → Customer Insights you'll find four lists built to answer the question you're always asking: who's in this situation today?

🚫 Non-Paying — Customers with an active subscription who aren't generating revenue. Filter by free plan, 100%-off coupon, or see them all in one view. Great for identifying trial conversion opportunities or cleaning up comp accounts.

🔄 Renewing — Customers billing again soon. Monthly customers within 7 days, annual within 45. See days until renewal and next charge amount — perfect for proactive outreach before a big renewal hits.

🌍 Geo — A breakdown of your customers by location, viewable by customer count or MRR. Finally know where in the world your revenue is coming from.

A few things worth knowing:

• Lists refresh once daily, not in real time
• Each list shows up to 250 customers — tab counts always reflect true totals
• Need the full list? CSV export is available and arrives by email
• Integration support varies by list — check the help doc for details

Your MRR should reflect reality, but sometimes it doesn’t.

Maybe a customer was invoiced manually outside of Stripe before the subscription was created. Maybe you extended someone’s trial even though you already consider them a paying customer and want them counted toward MRR. Maybe a subscription temporarily needs to be represented differently for reporting purposes.

Until now, handling these situations usually meant changing data directly in your payment provider or manually recreating the customer in Baremetrics.

We recently added a new feature called Edit MRR to help handle these edge cases without requiring changes in your payment provider. MRR Adjustments lets you override how a subscription is represented inside Baremetrics for a specific period of time.

From the customer profile, open the subscription, click “Adjust MRR,” and update things like:

• Plan
• Billing status
• Quantity
• Discounts

You can apply adjustments to a specific date range, stack multiple adjustments on the same subscription, and remove them at any time. Metrics recalculate immediately when changes are made. Your provider sync will continue working normally and adjustments only exist inside Baremetrics and are never pushed back to your payment provider.

This feature is designed for situations where your billing system and your reporting don’t perfectly line up, and you need your metrics to reflect what actually happened.

If you don’t see “Adjust MRR” in your account yet, reach out to support. Your account may still need to be upgraded to the latest version of Baremetrics.

Full details are available in the help doc: [link]