Google Play Enhanced Subscription Interval Detection

We've made improvements to ensure that subscription plans are accurately identified within our Google Play integration.  

With this update, we now ensure that you get the most accurate subscription plans, whether they're monthly, annual, or any other period. Previously, similar SKUs but different plans (like 'monthly' and 'annual') were causing inaccuracies. We'll now correctly determine the plan interval, making your billing and subscription management more precise and reliable.

Keep sharing your experiences and suggestions with us, and together, we can make Baremetrics even better!

­čîŹMulti-currency handling for Stripe

If you have enabled Adaptive Pricing within Stripe, you will be pleased to know that we have upgraded our platform to show your customer's charges in their paid-in currency on their profile. This will help you monitor your customer's activity with greater ease and efficiency. Additionally, the metrics will be reported in your account currency, giving you a clearer view of your financials. 

To check out your settings, please visit the data settings page here. We are constantly working to improve our features based on the feedback we receive from you. So, please don't hesitate to let us know your thoughts!

Chargebee Offers & Plan Lock

If you create offers within Chargebee (Product Catalog 2.0), sometimes Chargebee will send the plan interval incorrectly. 

IE: If you offer an annual plan without a trial, with an introductory offer with a 50% discount. Chargebee presents the plan with a 12-month trial and daily billing. To address this issue, we have introduced a plan "lock" functionality that allows you to lock the previous interval. This will enable our system to accurately track and calculate your subscription charges, making sure that metrics are correct and reliable. Currently, this is a manual process that you will need to request from our Success team. In the future, however, this will be editable in your plan settings👀. If you encounter this issue, please reach out to success@baremetrics.com  to request the plan "lock" functionality and to help get started. 

Manual Subscriptions - Edit Plan Names

We have added an improvement that allows you to edit plan names with manual subscriptions!

Manual subscriptions are a helpful tool for keeping track of your customers whom you manage outside of your payment provider. However, keeping track of your plans' names when using manual subscriptions could be difficult, as they could not be changed once added.

Now, you can easily edit plan names anytime with manual subscriptions so that your pricing structure is always up-to-date. To edit a plan name, go to the Plans tab in Baremetrics and click the Edit icon next to the plan you would like to change. Then, enter the new plan name in the box and click Save. It is that easy!

If you have any questions or feedback about this update, please do not hesitate to reach out to our support team.

API - Proration Charge Fixes

Rolling out two improvements around proration in the API! 🎉

When a customer moves to a higher-priced tier - Proration items will be included on the next charge in their billing cycle. For example, a customer signs up for a $12/mo plan and upgrades to a $24/mo plan a week later. On the next charge, we'll do two things: $9 unused credit from their $12/mo plan, and $18 of usage from their $24/mo plan from the point the plan changed = $33 charge. This is a simple example, we'll calculate down to the second in reality. 

When a customer moves to a lower priced tier -  If the change from one plan to another creates a proration larger than the following charge, or any number after that, a charge will not be created until the credit has been used. This is notable for annual to monthly plan changes, we'll keep track of the balance of the annual plan and resume charges when it has been used. 

API Documentation


API - Add On Fix

Previously add ons created via the API would correctly show up in MRR but would not be reflected in charges created when auto-charging is enabled.  The charges now will reflect the MRR with the included add-ons.

Apple App Store Improvements

We released a few improvements for our Apple App Store integration:

Improved recognition of trial lengths - We have decided to revise and deploy an improved version that allows the metric to produce more accurate conversion rates. Previously we were only creating two states (trialing or active.)  Now will include a canceled state which will create a more accurate picture of what is happening with the subscription.

Improved cancellation dates -   When we import data from Apple we create subscription states based on the information we receive from Apple. Previously cancellations would be identified by a lack of new information during the ds_state creation. We have revamped this to better help identify reactivations/cancelations of the subscription as soon as they happen.

Improved handling of refunds - If a converted customer has their first payment refunded, we'll now cancel the subscription. Previously we kept these customers active till the end of the billing period. 

These changes have given us the ability to be more proactive with cancelations and refunds which will better help identify churn and trial updates. 🎉

Check out your insights here!

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