We’ve fixed an issue where User Churn was sometimes double-counting customers with multiple subscriptions when looking at segmented data. Now, each customer is only counted once, giving you a more accurate view of churn by plan, location, or any other segment.

This update has been fully tested, so your churn numbers should now be cleaner and more reliable. Take a look in your dashboard and let us know if you have any questions!

Got a big account with lots of data? We’ve added a new way to handle it. Large imports can now be routed through a dedicated queue, so things don’t get bogged down in the regular processing flow.

This means fewer slowdowns, more consistent performance, and a smoother experience overall, especially for accounts with high data volume.

We've made some changes to enhance the way Apple refunds are processed in our system. Now, when refunds are created, they are directly associated with their respective plans, which ensures more accurate net revenue calculations.

This update simplifies the processing logic and improves the accuracy of financial data, particularly when multiple refunds occur for a single plan on a given day. This means you can trust that your revenue insights are more precise than ever.

We've improved the main graph functionality to ensure clearer and more consistent exports. Now, when using Compare Plans, Compare Segments, or Compare Dates, the graph export button will generate a CSV that accurately reflects the segmented data shown in the graph.

These updates apply across all metrics using the main graph. 

If you notice anything unexpected, feel free to reach out—we appreciate your feedback!

We’ve shipped an improvement to our Stripe integration that improves currency conversions in Other Revenue. Previously, amounts and discounts weren’t always correctly converted to your account's currency, which could lead to inaccurate data. Now, one-time invoice charges from Stripe will be processed in your account’s selected currency.

This update ensures greater accuracy in your records when collecting one-time charges in multiple currencies—so your revenue and discounts are always reflected in your business's currency.

We’ve made goal-setting even better! You can now enter decimals in the goal modal, allowing you to set more precise start and end amounts. It’s all about giving you more control over your business targets—down to the decimal point!

We've added a 7th email to the Recovery flow! This will allow you another chance to recover failed payments from your customers, especially if you lock customers out of your app after 15 days delinquent. As with all of our Recover emails, these are fully customizable. You can check it out here: 

We've improved how Baremetrics manages new subscriptions with backdated dates in our Recurly integration. Now, any subscription created with a past timestamp will be flagged for recalculation, ensuring that it is correctly processed and included in your analytics with the backdated date. 

This ensures that your analytics accurately reflect all subscription activity, giving you complete confidence in the reliability of your data—no matter when a subscription starts. Keep focusing on growth while Baremetrics keeps your numbers precise!

We've refined the account currency switching process within Baremetrics. The expected completion time has been updated to "several hours" instead of "30 minutes," allowing for a more reliable transition. During this period, certain features may be temporarily restricted to ensure accuracy and a smooth switch. 

We’ve updated how we identify trial periods in our Stripe integration. Now, we’ll double-check that the plan amount is actually zero before marking a subscription as trialing. This helps us keep your subscription analytics spot-on, so you’re not left guessing about trial statuses based on invoice descriptions alone.

With this change, you’ll get even more accurate insights into your customers’ trial periods, making it easier to understand where they’re at. And don’t worry—this update has been thoroughly tested to work smoothly with your existing data. You can count on us to keep things clear and reliable!